1. How do I place an order?

• To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Then, proceed to the checkout page to provide your delivery information and choose a payment method.

2. Can I change or cancel my order after it’s been placed?

• Once an order has been placed and finalised, changes or cancellations may not be possible for Pre-order items. Please contact our customer support as soon as possible for assistance.

3. What payment methods do you accept for orders?

• We currently accept cash on delivery and bank transfer for payment. 

4. Is there a minimum or maximum order amount?

• There are no minimum or maximum order amounts for most of our products. However, certain promotions or offers may have specific requirements.

5. Can I return or exchange a product if I’m not satisfied?

• Please refer to our Returns and Exchanges policy for detailed information on our return and exchange procedures.

6. How do I contact customer support for order-related inquiries?

• You can reach our customer support team sending us an email. 

1. What payment methods do you accept?

• Currently, we accept two payment methods: cash on delivery and bank transfer.

2. Do you offer multiple payment options for customer convenience?

• We currently offer cash on delivery and bank transfer as the available payment options.

3. Is there a preferred or default payment method for customers?

• At the moment, there is no preferred payment method.

4. Do you accept international payment methods or only specific local ones?

• We currently do not accept international payment methods; all payments are processed through local bank merchants.

5. Are there any fees or additional charges associated with certain payment methods?

• No, there are no additional fees or charges for the payment methods we offer.

6. What security measures are in place to protect customers’ payment information?

• We do not store or request any payment details from customers. Payments, other than cash on delivery, are processed securely through their respective bank merchants.

7. Are there any restrictions on payment methods for specific types of products or orders?

• No

8. Is there a minimum or maximum order amount for certain payment methods?

• No, there are no minimum or maximum order amounts for our payment methods.

9. What happens if a payment is declined or unsuccessful?

• Products will not be released to buyers who fail to meet the payment criteria of their purchase.

10. Do you offer payment plans, financing, or installment options for larger purchases?

• At the moment, we do not.

1. How will I receive confirmation of my order?

• After successfully placing your order, you will receive an order confirmation email with all the details of your purchase, including a unique order number.

2. Will I receive an electronic invoice for my purchase?

• Yes, along with the order confirmation email, you will also receive an electronic invoice as a PDF attachment.

3. Are there any tax or additional charges included in the invoice?

• The invoice will include any applicable taxes or charges. You can review the invoice for a breakdown of all costs related to your purchase.

4. How do I request changes or corrections to my invoice?

• If you need any changes or corrections to your invoice, please contact our customer support with your order details, and we will assist you promptly.

5. Do you provide invoices for business or corporate orders?

• Yes, we can provide invoices tailored to business or corporate needs. Please provide your business details during the checkout process or contact our customer support for assistance.

6. Can I request an invoice in a different language or format?

• We provide invoices in the default language and format used in our online shop.

7. What information is included in the invoice?

• The invoice typically includes your billing and shipping information, a detailed list of the products ordered, quantities, prices, applicable taxes, and the total amount due.

1. Are there standard delivery charges?

• No, there are no standard delivery charges.

2. Where is free delivery available?

• Free delivery is available within Male’, Hulhumale, Villimale’ areas, and to boats. 

3. How do delivery charges vary?

• Delivery charges vary depending on the delivery location. Charges apply to locations outside of Male’, Hulhumale, and Villimale’.

4. Is expedited shipping available?

• No, we do not currently offer expedited shipping options.

5. Do you provide international shipping?

• At the moment, we do not offer international shipping.

6. Are there any discounts or promotions related to delivery charges?

• Yes, certain types of orders may qualify for free delivery which needs to be delivered out of Male’ area. Details will be communicated to customers as applicable.

7. Is tracking available for deliveries?

• We do not provide tracking at the moment. 

8. What is the estimated delivery time?

• For items in stock, delivery within Male’, Hulhumale’, and Villimale’ areas can be expected within 1 day. Pre-orders may take 1 to 3 weeks.

9. Can customers choose to pick up items in-store?

• Yes, customers have the option to pick up items in-store.